Office Supply Stores Comparison: CSN Office vs. Zuma Office Supply
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Office Supply Stores Comparison: CSN Office vs. Zuma Office Supply

In this report

One great benefit of purchasing office supplies from online stores is that it gives you a lot more options as opposed to buying from conventional stores. Online retailers offer almost every kind of office supply that you can ever think of, whether you are looking to purchase single items of make a bulk purchase. If you search around the web, you will see that there are numerous online retailers that sell office supplies and equipments today and it may be hard to choose the right store.

This report is a comparison between two office supply online stores: CSN Office vs. Zuma Office Supply. In this report, you will be able to see how both stores differ in terms of product selection, features, services and pricing. You will also get to know the advantages and disadvantages of each store.

#1 - CSN Office
CSN Office, a division of Wayfair LLC, is an online store that offers a wide variety of high quality office furniture and supplies from hundreds of brands at affordable prices. Product categories that you can find at CSN Office include:
  • Office furniture
  • Office supplies
  • Filing, Shelving & Storage equipments
Some of the features that make CSN Office stand out from its competitors are:
  • Extensive product selection - From pens and markers to plants and fountains, CSN Office has it all (even mattressses!). This online retailer is a one-stop-center for every kind of office furniture, equipments, and decor items. 
  • Powerful Search feature - Their powerful search feature that lets you narrow down the results to find exactly what you want from the store. For example if you browse through the "Desks" category, you can narrow down your results by design, price range, material, type of finish, features, width, depth, height, style and more. You can also filter the results to see items than ship in one day, 2 days, etc.
  • Brand Shop - CSN Office has the Brand Shop section where you can browse through products by brand. CSN Office features numerous brand names, more than the number of brands carried by Zuma Office Supply.
  • International Shipping - Unlike Zuma Office Supply, CSN Office offers shipping to international destinations as well.
  • White Glove Delivery Options - CSN Office provides several White Glove Delivery Options: Front Door Delivery, Inside Delivery, Inside Delivery with Packaging Removal, and Inside Delivery with Assembly Service. Customers can request to have their items carried up more than 25 steps as part of their additional services which require additional charges.
  • Free shipping on orders above $50

One thing that probably should be improved is the product categorization on the website. You might notice that products such as janitorial supplies are not listed under any of the main categories on the homepage. Eco-friendly products should also be put under a special section so customers do not have to look for the green product icon to know whether a product is eco-friendly.

Prices for several products available at this online office supply store are as follows:

  • Safco Après Table Desk (48w x 24d x 30h): $208.99 
  • Alera Sparis Executive High-Back Swivel/Tilt Chair, Leather: $105.00
  • HON 700 Series Lateral File w/Storage Cabinet, 36w x 19-1/4d: $778.99
  • DYMO LetraTag Plus Personal Label Maker, 9 Label Memory: $32.29
  • HP Multipurpose Paper, 96 Brightness, 20lb, 8-1/2 x 11, White, 500 Sheets/Ream: $5.49
#2 - Zuma Office Supply

With over 25 years of experience in the industry, Zuma Office Supply has been providing office supplies to some of the world's largest companies. The store offers over 33,000 products everyday under the following categories:

  • Office furniture and supplies
  • Technology
  • Janitorial & Breakroom
  • Green Items

Among the notable features of Zuma Office Supply are:

  • Express Order feature - If you already know the exact item and the quantity that you need, you can save a lot of time by using the Express Order feature. With this feature, you simply have to enter the item number and quantity without having to browse through all the different categories to find the right product that you need.
  • Manufacturer Rebates - Zuma goes an extra mile by helping customers to find manufacturer rebates to help them save money on office supplies and get free items. All you have to do is print out the offer, fill out the form and mail it in.
  • Charity Opportunity - Zuma will donate 50% of their profit to a charity organization of your choice. When you checkout, you will be asked to select the charity organization that you would like the profit to be donated to. This is done at no cost to the customer.
  • Green Items section - Unlike CSN Office, Zuma has a special section for eco-friendly items. Therefore, you do not have to look for the "green product" item when you browse through the products to know which product is eco-friendly.
  • No Sales Tax (except CA and TX) - Zuma Office Supply does not impose any sales tax for most states except CA and TX.

The drawback of this store is that they do not provide international shipping and inside delivery to residential addresses for their products. The purchase amount that is eligible for free shipping, $75 is also higher than what CSN Office offers.

Pricing details for some of the products available at their store are given below. You can compare these prices with the prices offered by their competitor, CSN Office in the next section.

  • Safco Après Table Desk (48w x 24d x 30h): $178.89 
  • Alera Sparis Executive High-Back Swivel/Tilt Chair, Leather: $106.33 
  • HON 700 Series Lateral File w/Storage Cabinet, 36w x 19-1/4d: $702.98
  • DYMO® LetraTag Plus Personal Label Maker, 9 Label Memory: $29.94
  • HP Multipurpose Paper, 96 Brightness, 20lb, 8-1/2 x 11, White, 500 Sheets/Ream: $4.98
The Bottom Line

When buying office supplies from online retailers, among your top priorities - besides the quality and amount of selection - are the return and delivery policies as well as shipping charges.

The return policies of both Zuma Office Supply and CSN Office are fairly even. However I find that the delivery services provided by CSN Office is more accommodating and convenient to the customers due to the number of white glove delivery options available. This may not be too important if you purchase things such as printer ink and toner, but it would certainly be critical if you purchase large items such as tables, desks and other big furniture. Small office and home office (SOHO) owners who do not have a lot of workers to carry the items would certainly find this a key thing to consider.

In terms of pricing, it may seem that many products sold at Zuma Office are priced lower than the ones at CSN Office (especially since they do not charge sales tax), however note that the lower amount eligible for free shipping offered by CSN Office can somehow offset this price difference.

CSN Office also wins when it comes to product selection. They store carries hundreds of brands, many of which are not available at Zuma Office Supply.

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Comments (1)

Good laid it out nicely. Good job here! Thanks